Home services · Trades · Cleaning · Transport · Anyone who books jobs
Client Retainer texts the caller back in seconds, works out what they need, and books them into your calendar — while your hands are still full.
If your work starts once a job is booked, this is for you. The calendar does not care whether the job is a boiler, a lawn, a delivery or a deep clean.
The line answers as Three Plates Plumbing — a stand-in business I run the demo on. Ring it and hang up after a couple of rings. The automated demo calls you back from this number.
If the callback fails, the demo may send an automated text instead. Message and data rates may apply. Reply STOP to end texts.
Based in Fredericton. Serving New Brunswick.
Try it yourselfLive demo line
Ring it, hang up after a couple of rings, then read the text your customer would receive.
The line answers as Three Plates Plumbing — a stand-in business I run the demo on. Ring it and hang up after a couple of rings. The automated demo calls you back from this number.
If the callback fails, the demo may send an automated text instead. Message and data rates may apply. Reply STOP to end texts.
Choose the follow-throughThree tiers
Basic catches the call. Plus protects the quote. Advanced is visibly next, not quietly promised.
Available now
Every missed call gets a text back, the conversation works out what the job is, and the job goes in your calendar.
Available now
Everything in Basic, and it keeps working on the quotes that go quiet instead of letting them go cold.
Coming next
The same work, by phone rather than by text.
Call missed
27%
of calls to home services businesses are not answered.
Source: Invoca (opens in a new tab), 23 May 2024
Under 3%
of callers who get pushed to voicemail leave a message.
Source: Invoca (opens in a new tab), 23 May 2024
Voicemail is not a safety net. It is where a call goes to be forgotten, and nothing tells you at the end of the day what those calls were worth.
It is worst when you are busiest. Every one of those callers wants somebody today, and your hands are already full.
Built around your rulesWhat it handles
No generic bot. Every decision starts with your service area, calendar and rules.
A missed caller gets a useful text, not voicemail.
Service area, hours and job details are checked before a time is offered.
Prank, scam and nonsense signals end a dead conversation early.
Plus follows up with a quiet quote lead up to three times over 14 days.
It stops the moment they reply, book, opt out, or you change tiers.
Set the range, discount floor, steps and monthly limit. Plus does not invent a price.
The assistant gets an allowed figure, not the authority to make one up.
Review every thread, private check-in and the assistant settings in one place.
Business facts, tone, energy, timing and quote rules stay editable.
They reply from the basement, or the truck, or twenty minutes later. A text waits for them; voicemail does not.
2:19 PM: the job is in your calendar and you were never interrupted. You find out when you next look at your phone.
They reply
Nobody’s customer gets picked up by a machine. If you answer, that is the end of it and nothing else happens.
Two in the morning works the same as two in the afternoon. You can read every conversation, exactly as your customer saw it — and for the first week after you go live, I read every one of them by hand.
Tune the detailsYour controls
You set the facts and the guardrails. The assistant works inside them.
The owner stays in charge
Change any of them with a phone call. None of it changes how your customers reach you.
Before any of thatYour side of it
Install
Not on your phone, not on a computer, not on anything you own.
Your side
You dial a call-forwarding code once, on your own phone, and I stay on the line while you do it.
Your number
Nothing to republish, nothing to repaint on the truck. Calls you answer are untouched.
Leaving
The forwarding code comes off and your phone goes back to exactly what it does today.
That code is the whole install. You are live in 3 business days.
After the appointmentPrivate check-in
Two hours after the job, your customer gets one private text: did the visit happen, and how did it go? The answer sits with the booking, so you catch an unhappy customer before that turns into a public review. Nothing is posted anywhere.
Right nowYour turn
Ring it and hang up after a couple of rings. The demo calls you back; if that callback fails, it falls back to text. Allow about 90 seconds from the first call to a booked job. It costs you nothing.
Or take the 15 minutes instead — in person or over video. I show you the thing working and you ask whatever you want. There is nothing to sign in 15 minutes.
The line answers as Three Plates Plumbing — a stand-in business I run the demo on. Ring it and hang up after a couple of rings. The automated demo calls you back from this number.
If the callback fails, the demo may send an automated text instead. Message and data rates may apply. Reply STOP to end texts.
Call missed
Three Plates Plumbing ·
Sorry we missed you — what do you need? We can book you now.
Caller ·
Kitchen sink is backing up and the basement drain is slow. How soon can someone get here?
Three Plates Plumbing ·
Sounds like the main line — we do that. Are you in Fredericton?
Caller ·
Yes, off Regent Street.
Three Plates Plumbing ·
I can do tomorrow at 8:00 AM or Thursday at 1:00 PM. Which one works?
Caller ·
Tomorrow at 8.
Three Plates Plumbing ·
Booked for tomorrow at 8:00 AM. What's the address, and a name for the job?
Job booked
In the calendar. Five minutes, and the phone never interrupted you.
Next page: what it costs, what a booking costs in your trade, and what happens if it does not work out.
